Improve Your People Skills

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• No matter who you are, it’s always possible to improve your people skills and become a more charming and more likable conversationalist.

• Start by building more social awareness. If eye contact is often awkward or uncomfortable, try the triangle technique: Draw an imaginary inverted triangle on the other person’s face around their eyes and mouth. During the conversation, change your gaze every five to ten seconds.

• Be aware of proxemics as a nonverbal mode of communication. Intimate, social, personal or public space are used in different contexts and can signal intentions, with people regulating their social closeness by changing their physical proximity.

• “Perceptual positions” can help you build empathy and switch perspectives. First position is seeing the world through our eyes, second position is seeing the world through someone else’s eyes, and third position is seeing the world through a neutral observer’s eyes. You can gain insight into a situation by adopting each position in turn.

• To be a better and more active listener, paraphrase, clarify and summarize. Avoid judging, interpreting through your own perspective or interrupting, and simply listen.

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Check out the podcast for shownotes and/or the full transcript.