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• There is no communication without emotions. That means that conversational intelligence is emotional intelligence. EQ is a mix of three skills: awareness of emotions, harnessing emotions, and managing emotions.
• If we are emotionally aware, we are able to identify what we are feeling in a conversation as well as observe and comprehend what another person is feeling—even if it’s wildly different from our own experience. We are also then in a position to harness those emotions and to proactively and consciously choose a response.
• Slow down or pause, reflect what you’re being told, and see if you can put the newly identified and named emotion to good use.
• Managing emotions means being conscious and deliberate: We can accept and acknowledge how we feel but still make conscious choices about our behavior according to our chosen goals.
#CommunicationSkills #CultivatingEmotionalAwareness #DanielGoleman #EI #EQ #IQ #JohnDMayer #PeterSalovey #PsychologyToday #Validation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #CommunicationSkillsTraining
Check out the podcast for shownotes and/or the full transcript.