Don’t Just Listen Actively, Listen Empathically

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• To listen effectively and empathically, we need to let our egos take a back seat so the other person can lead. If we are sensitive, alert, and respectful, we can listen without an agenda.

• Listen with maximum attention without getting distracted by anything other than the perspective being shared with you in that very moment.

• Seek to understand, not to judge, appraise, or evaluate—in fact, your opinion is irrelevant! Only your presence and awareness are necessary. Have radical acceptance for what is simply because it is.

• Maintain deep curiosity. Ask questions that create space in which the other person can expand. This sends the message, “You are important. How you are feeling has value. I am listening because what you are going through is worthy of attention and worth knowing more about.”

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