Saying no is one of the toughest situations in everyday life because it is a mini confrontation every single time. But there are many ways to make this part of life smoother and less tense.

Start saying “I don’t” versus “I can’t” because the former implies a policy, whereas the latter implies something to be negotiated. Likewise, get into the habit of saying no to specific and broad categories because that also implies a policy that you don’t make exceptions for.

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