Problems that keep coming back usually come from the structure around the people, not the people themselves. This book gives managers and leaders tools such as the Iceberg Model and system maps for finding that structure. In this chapter, we delve into the bullwhip effect, a phenomenon where small changes in consumer demand are amplified as they travel upstream through supply chains. We break down how overreaction to short-term signals and large batch ordering contribute to this distortion. Hau Lee's influential 1997 paper with colleagues Padmanabhan and Whang formalized these mechanisms. Additionally, we discuss how workplace issues often form feedback loops that aren't always linear or straightforward. Understanding causal loop diagrams is key to mapping these complex systems accurately. These diagrams use circles (variables) and arrows (causal relationships), along with plus or minus signs to indicate if the relationship moves in the same or opposite direction. We explore a specific example of workload, errors, and rework reinforcing each other in a closed loop. The chapter also provides practical advice on building your first causal loop diagram, using early client churn as an illustrative pattern. It highlights the importance of identifying delays between cause and effect and tracing arrows back to form complete loops rather than chains. Practicing this method can reveal hidden connections within workplace dynamics and offer insights into persistent problems like missed deadlines or high churn rates. Chapters: 0:00 Intro 0:20 Chapter Three: Mapping Cause and Effect at Work 4:49 The Problem With Thinking in Straight Lines 6:21 Reading the Notation 7:54 Practice: Building Your First Causal Loop Diagram 11:33 Two Mistakes to Watch For 13:30 Chapter Summary 14:43 Outro Systems Thinking for Work by Albert Rutherford: Chapter 3, an audiobook preview. The release date will be announced. This preview is shared with permission and is available on this channel for a limited time. It will come down when the audiobook is released. Audiobook details: https://www.amazon.com/dp/B0HMDJK87Z #bullwhipeffect #causalloops #workplaceproblems