Your Turn! Finally…

It’s a funny thing about people skills—very little is about what you actually say to other people. For most, this runs counter to their assumptions of what makes a successful and connecting interaction.

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But as we’ve seen in the first two chapters, there are very real consequences of approaching a conversation that have nothing to do with the words that come out of your mouth. Indeed, there is a very real hierarchy about what matters in interactions, especially for the purpose of people skills and effortlessly gliding in and out of situations as you please.

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