Listening And Nonviolent Communication

The four principles of Marshall Rosenberg’s non-violent communication are: observations, feelings, needs, and requests, in that order. First, make neutral observations instead of judgmental evaluations. Next, seek to explore feelings and not opinions. Be careful about using “you” statements or attributing blame, and instead take responsibility for your own experience. Next, connect your feelings with any unmet needs with the format: “I feel X because I need Y.” Finally, end with a respectful and reasonable request focused on your needs.

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