Mental Model #26: Hanlon’s Razor: Malicious acts are far more likely to be explained by incompetence, stupidity, or neglect; assumptions about one’s intentions are likely to be wrong. Improve your relationships by giving the benefit of the doubt and assuming, at worst, absent-mindedness.
Mental Model #27: Pareto Principle: There is a natural distribution that tends to occur, where 20% of the actions we take are responsible for 80% of the results; thus, we should focus on the 20% for maximum input-to-output ratio. This is in the name of becoming results-driven and simply following what the data is telling you. This is not about cutting corners; it is about understanding what causes an impact.
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