Needs, Limits, Requests, Refusals…It’S A Constant Negotiation

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• Conflict will happen, but what matters is how people respond to their mistakes. A perfect apology can actually strengthen a relationship if it consists of these six parts: expression of regret, explanation of what went wrong (without excuses or blame), taking responsibility, repentance, offering reparations, and a request for forgiveness, in order of importance.

• Good apologies are sincere and match the severity of the offense. Apologize quickly and remember that you are never owed an apology.

#Apologize #EQ #Lewicki #PerfectApology #Repent #Repentance #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q. #Needs #Limits #Requests #Refusals…It’SAConstantNegotiation
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by Russell Newton